We collect only information reasonably connected to a legitimate business or service purpose

Purposes are tied to the service you request and our legitimate business obligations

• Respond to inquiries, schedule consultations and communicate with you.
• Assess immigration, visa, work permit, study, admission or related service needs.
• Prepare, review and manage client files and supporting documentation where we are retained to do so.
• Communicate with government bodies, educational institutions, credential/testing bodies, service providers or other parties when authorized or necessary for the service.
• Process payments, invoices, accounting and compliance records.
• Maintain client records, meet professional/regulatory obligations and prevent fraud or misuse.
• Operate, secure, troubleshoot and improve our website, CRM and business systems.
• Send service updates and, where permitted and consented to as required, newsletters or marketing communications. You may unsubscribe from marketing messages.

Consent must be meaningful

Where consent is required, we aim to explain what information is collected, why it is needed and how it will be used or disclosed. Sensitive information may require express consent. You may withdraw consent subject to reasonable notice and any legal, contractual, regulatory or service limitations. Withdrawal may make it impossible for us to continue a service that requires the information.

We do not sell personal information

We may disclose personal information only for purposes connected to the requested service, with consent where required, or where permitted/required by law. Depending on your matter, recipients can include:

Some providers may process or store data outside British Columbia or Canada. Information handled in another jurisdiction can be subject to the laws and lawful-access rules of that jurisdiction. We remain responsible for using reasonable contractual, technical and organizational measures appropriate to the circumstances.

Website technologies should be transparent

Our website may use essential cookies and, depending on configuration, analytics or advertising technologies. Essential cookies support core site functions. Analytics may help us understand website use and performance. Advertising/marketing technologies should be used in accordance with applicable consent requirements and user choices.

• You can adjust browser cookie settings.
• Where a consent tool is provided, use it to manage optional categories.
• Marketing emails should include an unsubscribe mechanism.
• Disabling certain cookies may affect some website functions.

Protection should match the sensitivity of immigration and identity information

We use reasonable administrative, physical and technical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss or disposal. Measures can include access controls, staff confidentiality, authentication, backups, secure systems, updates, encryption where appropriate and limiting access on a need-to-know basis.

We keep information only as long as reasonably needed or required

Retention depends on the type of record, service provided, professional/regulatory requirements, legal/accounting obligations, dispute-management needs and the sensitivity of the information. When information is no longer required, we take reasonable steps to securely destroy, delete or de-identify it, subject to applicable retention duties.

You can ask about personal information under our control

Subject to legal exceptions, you may request access to your personal information, ask how it has been used/disclosed, and request correction of inaccuracies. We may need to verify your identity before responding. Applicable law may allow or require us to refuse access to certain information, including information about another person or legally protected information.

Minor applicants require extra care

Immigration and education matters may involve minors. When collecting a minor's information, we seek to do so only as reasonably necessary for the requested service and with appropriate parent/guardian involvement or other lawful authority where required.

Other websites have their own privacy practices

Our website may link to government, school, payment, social media or other third-party websites. We do not control their privacy practices. Review the privacy policy and security practices of the third party before submitting information.

We may update this policy as systems, services or laws change

The current version will be posted on this page with the updated date. Material changes may also be highlighted through the website or other appropriate notice.

Contact SIA Immigration Solutions Inc.

For access, correction, consent withdrawal, privacy questions or complaints, use our Contact Us page and identify your message as a Privacy Request. Please do not send sensitive identity documents through an unsecured channel unless our team has instructed you to use that channel.